Comportamentos de voz e silêncio em uma perspectiva multidimensional: caracterizando o fenômeno entre trabalhadores brasileiros

Rayana Santedicola Andrade; Antônio Virgílio Bittencourt Bastos

doi:10.5565/rev/qpsicologia.1629

Comportamientos de voz y silencio en una perspectiva multidimensional: caracterizando el fenómeno entre los trabajadores brasileños

Autores/as

Rayana Santedicola Andrade Universidade Federal da Bahia, Instituto Multidisciplinar em Saúde/ Campus Anísio Teixeira https://orcid.org/0000-0003-1343-0264
Antônio Virgílio Bittencourt Bastos Universidade Federal da Bahia

PDF (PT)

Resumen

Neste estudo objetivamos descrever e explorar comportamentos de voz e silêncio (V&S) em uma perspectiva multidimensional com vistas a contribuir para seu entendimento e reduzir a lacuna empírica existente nesta perspectiva. Utilizando método descritivo, quantitativo e transversal foi possível, de forma pioneira no campo internacional, descrevermos os comportamentos de V&S em uma amostra de 476 trabalhadores inseridos em organizações diversas. As Escalas de Voz e de Silêncio nas Organizações permitiram identificarmos estes comportamentos, assim como suas relações com fatores demográficos e ocupacionais críticos para seu entendimento. Os resultados reforçaram a multidimensionalidade e simultaneidade de V&S, apontando a tendência dos trabalhadores a agruparem-se em padrões (clusters) e indicando diferenças significativas no modo de expressão ou retenção de informações ou sugestões relacionadas ao trabalho em virtude de características demográficas e ocupacionais. Realizamos considerações acerca do caráter descritivo, e recomendamos pesquisas com delineamentos mais complexos a partir do avanço do campo.

Palabras clave

Gestão do conhecimento, Relações interpessoais, Voz nas Organizações

Citas

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Biografía del autor/a

Rayana Santedicola Andrade, Universidade Federal da Bahia, Instituto Multidisciplinar em Saúde/ Campus Anísio Teixeira

Psicóloga desde 1999, Mestre desde 2008 e Doutora em Psicologia Social das Organizações pelo PPGPSI-UFBA desde 2018. Professora Adjunta e Coordenadora do Colegiado de Psicologia na UFBA, Campos Anísio Teixeira. Desde 2003 na docência e pesquisa sobre comprometimento no trabalho, bem-estar do trabalhador, liderança e voz e silêncio nas organizações.

Antônio Virgílio Bittencourt Bastos, Universidade Federal da Bahia

Professor titular de Psicologia Social das Organizações, no Instituto de Psicologia da UFBA. Pesquisador I-A do CNPq, atuando em temas da área de comportamento organizacional, a exemplo de: comprometimento no trabalho, mudanças organizacionais, significado do trabalhar, cognições organizacionais, mapas cognitivos e redes sociais em contextos organizacionais.