Comportamentos de voz e silêncio em uma perspectiva multidimensional: caracterizando o fenômeno entre trabalhadores brasileiros
Resum
Neste estudo objetivamos descrever e explorar comportamentos de voz e silêncio (V&S) em uma perspectiva multidimensional com vistas a contribuir para seu entendimento e reduzir a lacuna empírica existente nesta perspectiva. Utilizando método descritivo, quantitativo e transversal foi possível, de forma pioneira no campo internacional, descrevermos os comportamentos de V&S em uma amostra de 476 trabalhadores inseridos em organizações diversas. As Escalas de Voz e de Silêncio nas Organizações permitiram identificarmos estes comportamentos, assim como suas relações com fatores demográficos e ocupacionais críticos para seu entendimento. Os resultados reforçaram a multidimensionalidade e simultaneidade de V&S, apontando a tendência dos trabalhadores a agruparem-se em padrões (clusters) e indicando diferenças significativas no modo de expressão ou retenção de informações ou sugestões relacionadas ao trabalho em virtude de características demográficas e ocupacionais. Realizamos considerações acerca do caráter descritivo, e recomendamos pesquisas com delineamentos mais complexos a partir do avanço do campo.Paraules clau
Gestão do conhecimento, Relações interpessoais, Voz nas OrganizaçõesReferències
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