Demandas de trabalho emocional docente: um estudo em uma instituição federal de ensino
Resumo
O objetivo deste estudo foi caracterizar trabalho emocional docente ao identificar e mapear as de-mandas emocionais no contexto do ensino profissional e tecnológico. A coleta de dados realizou-se em duas etapas: pesquisa documental e técnica do grupo focal com participação de seis gestores e seis professores. Adotou-se a análise indutiva para o corpus documental, com apoio do software Atlas.ti, e um sistema dedutivo de codificação e categorização aberto para análise do corpus dos grupos focais. Foram definidas oito demandas emocionais agrupadas em três macrocategorias: inte-racional, técnico-pedagógico e intrapessoal. Os eventos afetivos interacionais mobilizam fortemente os docentes, principalmente quando se trata do comportamento inadequado do aluno. Conclui-se que as demandas emocionais da interação professor-aluno exigem maior preparo do docente para assegurar o seu desempenho e manter o seu bem-estar.Palavras-chave
Emoções, Docente, Trabalho emocional, Demandas emocionaisReferências
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