Emotional Communication In Healthcare: A Tool for Verona Coding Definitions to Emotional Sequences (VR-Codes)
Abstract
Emotional communication in health is a tool to improve communication skills regarding the need to recognize patients’ emotional expressions and give them an adequate response. This study aims to show a tool to assess the emotional communication of health professionals, addressing the main theoretical definitions and evidence-based research that applied the Verona Coding Definitions of Emotional Sequences (VR-CoDES) methodology. Based on bibliographic research, the study analyzes the use of the VR-CoDES on emotional communication of health professionals, considering that communication is the key component in the high quality of treatment, with an impact on patient satisfaction and compliance. The study discusses the importance of recognizing patients’ emotional cues and concerns in health care and highlights the gaps and challenges in training emotional communication skills in health contexts.
Keywords
Health Communication, Healthcare Providers, Expressed Emotion, VR-CoDESReferences
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