El impacto de la pandemia de COVID-19 en los riesgos psicosociales del sector fast-food: un estudio en dos oleadas con perspectiva de diversidad
Resumen
Este estudio analiza el impacto de la pandemia de la COVID-19 en los riesgos psicosociales y el engagement laboral en una franquicia de comida rápida, comparando los períodos pre y postpandemia. Mediante la evaluación FPSICO 4.0 y el cuestionario UWES-9, se examina también el papel moderador de variables demográficas (sexo, edad) y laborales (puesto). Los análisis ANOVA revelaron un aumento significativo de los riesgos psicosociales tras la pandemia, especialmente en tiempo de trabajo, autonomía, variedad y contenido, participación, y supervisión. Las mujeres y jóvenes mostraron mayor impacto negativo. En cambio, las personas mayores presentaron niveles de riesgo más bajos. El personal operativo resultó más afectado que el directivo. Los hallazgos evidencian las consecuencias psicosociales de la pandemia en entornos de alta rotación y baja autonomía, e identifican factores de vulnerabilidad y resiliencia que pueden orientar intervenciones organizativas y políticas públicas centradas en la salud mental laboral en contextos posteriores a crisis.
Palabras clave
Riesgos Psicosociales, Covid-19, Industria de la Restauración, DiversidadCitas
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Derechos de autor 2025 Germán Cañavate, Isabella Meneghel, Marisa Salanova
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