Trabalho emocional e engajamento no trabalho em  policiais militares

Hannah Dantas Guedes; Sônia Maria Guedes Gondim

doi:10.5565/rev/qpsicologia.1584

Trabajo emocional y compromiso en el trabajo en policias militares

Autores/as

Hannah Dantas Guedes Universidade Federal da Bahia
Sônia Maria Guedes Gondim Universidade Federal da Bahia

PDF (PT)

Resumen

O objetivo do estudo foi investigar como ocorrem as relações entre demandas e estratégias de tra-balho emocional e engajamento no trabalho em policiais militares. Participaram da pesquisa 302 policiais. Os instrumentos usados foram: Emotional Labour Scale — ELS, Emotion Work Require-ments Scale —EWRS e Utrecht Work Engagement Scale -UWES. Para testar o poder preditivo das di-mensões do trabalho emocional foram realizadas análises de regressão múltipla. As demandas de intensidade/variabilidade e de expressão de emoções negativas não apresentaram relações estatisti-camente significativas com o engajamento. As demandas de expressão de emoções positivas com ví-timas, superiores e outros policiais e a estratégia de ação profunda foram preditores positivos, ao contrário da estratégia de ação superficial que foi preditora negativa do engajamento no trabalho. Esse artigo contribui para diferenciar as demandas emocionais conforme o grupo de interação; e ca-racterizar o trabalho emocional do policial e sua relação com o engajamento, destacando a impor-tância do desenvolvimento de competências socioemocionais.

Palabras clave

Regulação emocional, Engajamento no trabalho, Polícia, Trabalho emocional

Citas

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Biografía del autor/a

Hannah Dantas Guedes, Universidade Federal da Bahia

Psicóloga da Universidade Federal do Recôncavo da Bahia (2015). Mestra e Doutoranda em Psicologia Social e Trabalho pela Universidade Federal da Bahia (2018). Pós-graduado em Gestão de Pessoas e Psicologia Organizacional pela Faculdade de Tecnologia e Ciências.

Sônia Maria Guedes Gondim, Universidade Federal da Bahia

Psicóloga e Professora do Instituto de Psicologia da Universidade Federal da Bahia, formada em Psicologia Social na Universidade de Gama Filho (1990) e formada em Psicologia na Universidade Federal do Rio de Janeiro (1998).